Harrington Estates

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

1.1 Personal Information

This may include:

• Contact information (name, email address, postal address, telephone number)
• Identity information (date of birth, passport details, driving license)
• Financial information (bank details, credit card information) for transaction purposes
• Property preferences and requirements
• Employment and income details (when relevant to property transactions)
• Information provided in communications with us

1.2 Non-Personal Information

This may include:

• Browser type and version
• Operating system
• IP address
• Device information
• Usage data (pages visited, time spent on site, navigation paths)

2. How We Collect Information

We collect information through various channels, including:

• Direct interactions (when you register, submit enquiries, or complete forms)
• Automated technologies (cookies, server logs, analytics tools)
• Third parties (credit reference agencies, business partners, public records)

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide Our Services

• Process property enquiries, sales, and lettings
• Manage client accounts and relationships
• Fulfil contractual obligations
• Provide property recommendations based on your preferences

3.2 To Improve Our Services

• Analyse website usage to enhance user experience
• Develop new products and services
• Conduct market research and feedback surveys

3.3 For Marketing Purposes

• Send newsletters and property alerts (with your consent)
• Inform you about relevant services and offers
• Invite you to events and webinars

3.4 For Legal and Administrative Purposes

• Comply with legal and regulatory obligations
• Prevent fraud and verify identity
• Enforce our terms and conditions
• Protect our rights and property

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal information for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal or regulatory obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your interests or fundamental rights and freedoms.

5. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as property management systems, email marketing platforms, and data analytics providers.
• Professional Advisers: Including solicitors, conveyancers, mortgage brokers, and financial advisers to facilitate property transactions.
• Regulatory Authorities: Government agencies, tax authorities, and other regulatory bodies when required by law.
• Business Partners: Trusted partners who assist us in providing our services or who offer complementary services with your consent.
• Potential Buyers or Sellers: When necessary to facilitate property transactions.

We do not sell your personal information to third parties. Any third parties with whom we share your information are required to maintain the confidentiality and security of your data.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Secure network infrastructure
• Access controls and authentication procedures
• Regular security assessments and audits
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continue to enhance our security measures to reduce risks.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorised use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8. Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information, including:

• Right to Access: The right to request a copy of the personal information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances.
• Right to Restriction: The right to request restriction of processing of your personal information in certain circumstances.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used format and to transfer it to another controller.
• Right to Object: The right to object to processing of your personal information in certain circumstances, particularly for direct marketing purposes.
• Right to Withdraw Consent: The right to withdraw your consent at any time where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before responding to your request.

9. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website. Cookies are small data files placed on your device that allow us to identify your device and remember certain information or settings.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can manage your cookie preferences through our Cookie Settings or by adjusting your browser settings. For more information, please see our Cookie Policy.

10. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws in your country.

Whenever we transfer your personal information to other jurisdictions, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws, such as:

• Transferring data to countries that have been deemed to provide an adequate level of protection
• Using specific contracts approved by relevant authorities that give personal data the same protection it has in your country
• Implementing additional data security measures

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without appropriate parental consent, please contact us, and we will take steps to remove the information and terminate the child's account.

12. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties before providing any information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about our information practices.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

If you are not satisfied with our response to your concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.